# Email templates for tricky moments

Six copy-paste-ready emails for the situations where most teachers freeze.
Adapt the tone, then save the final versions in your PinTeach settings
(Settings → Custom message templates) or wire them into Campaigns.

Placeholders match PinTeach's template engine: `{student}`, `{date}`,
`{teacher}`, `{book_url}`, `{portal_url}`, etc.

---

## 1. Welcome — first trial confirmed

Subject: Welcome, {student} — your first class is set

Hi {student},

Looking forward to meeting you on {date}. The link to join is in your
portal: {portal_url}.

Before we start, two things that help me prepare:

1. What's the main reason you want to learn {language} right now?
2. What did and didn't work in previous classes (if any)?

No need to write an essay — two lines is plenty.

See you soon,
{teacher}

---

## 2. Late cancellation (less than {N} hours)

Subject: Cancellation of our class on {date}

Hi {student},

I got your message. Per our agreement, cancellations less than {N} hours
before the class consume the credit. I've adjusted your package
accordingly — you can see the updated balance in your portal.

Life happens; if there's something specific going on, tell me and we'll
figure it out. Otherwise, here's the link to book your next session:
{book_url}.

{teacher}

---

## 3. No-show follow-up

Subject: We missed each other on {date}

Hi {student},

I was online at {time} but you didn't make it. Hope everything's ok.

Per our agreement, no-shows consume the credit; that's the rule for
everyone so it's fair. I'd really like to get you back on track —
here's a direct link to book the next one: {book_url}.

If there's a recurring scheduling issue, tell me and we'll fix it
together.

{teacher}

---

## 4. Trial → paid conversion nudge

Subject: How would you like to continue, {student}?

Hi {student},

It was great to meet you the other day. Based on our class I think we
can hit your goal of {goal} in a focused way.

Here are the packages that fit best:

- {package_a} — best if you want to {benefit_a}
- {package_b} — best if you'd rather {benefit_b}

Both link in your portal: {portal_url}. Happy to answer any question
before you decide.

{teacher}

---

## 5. Package expiring soon

Subject: Your package expires on {expiry_date}

Hi {student},

Heads up — your current package runs out on {expiry_date} with
{credits_left} class(es) still unused. Two options:

1. Book the remaining classes now (link: {book_url}).
2. Renew with a new package (link: {portal_url}).

If neither works for you, just reply and we'll figure something out.

{teacher}

---

## 6. Price increase

Subject: Update to my rates from {effective_date}

Hi {student},

I wanted to give you advance notice that my rates will change from
{effective_date}:

- {package_name}: from {old_price} to {new_price}

The change reflects the time I spend preparing your sessions, materials,
and follow-up. Anything you buy before {effective_date} stays at the
current price and you keep using it until you finish the credits.

Thanks for being part of this — if you have any question, just reply.

{teacher}